![]() I can try generating a new service number and reassigning it though but I’ve already seen the same issue occur with other queues I’ve tried to create in its place, all Microsoft supplied. The queue number is already Microsoft supplied. By your first point, what do you mean by “how” we are using external numbers? The resource account was setup per the guide here, via the Microsoft Teams admin center. If you can offer any guidance - I would really appreciate it! I have sent all of my teams logs, screenshots of call disconnects, spoken with at least 5 different support reps, and still am not seeing any resolution. If I try to setup any type of IVR/queue/user combo that involves having a phone call ring to more then one person, one of the above 3 scenarios occur. call forwarding (from one user to another)įor right now, the only thing that seems to stop issue from happening is if I leave only the IVR active and have each option only transfer to ONE user, with absolutely no forwarding options turned on for that user (other then voicemail).call groups (either forwarding OR doing the "also ring" option).What makes matters worst ^^ this happens anytime I try an even "slightly" different setup, including with. calls that we place on hold are disconnected after answering other inbound calls at the same time.if someone calls in at the same time as we are calling OUT, one or BOTH of the calls automatically are placed on hold without our prompting, and typically end up disconnecting a few seconds later.the callers are in the queue but they never show up to the agents assigned to said queue.callers hear ringing, followed by a "sorry we aren't available," followed up with an immediate disconnect of the call (note: ALL of our users have a voicemail box turned on, and none of them are forwarded to go anywhere else).the queue is set to redirect to a user after 2 minutes of no pickup, but instead, callers will somtimes be stuck listening to the queue for 15 minutes, followed by an abrupt disconnect) callers make it to the queue but never make it out (i.e.The problem: when callers make it to the queue, the following issues "randomly" occur (at least 50-60% of the time: The 1st option dials to a queue, and the other options all go to a specific user. I built a simple setup - our main phone number now functions as an auto attendant IVR, with 5 options to choose from. We used to have another VOIP provider, and they had some minimal integration with Microsoft Teams by the end of our time with them-just an fyi, in case the fact that we used to have a PSTN/hybric setup could be the cause of any of the below issues. I have reached out to Microsoft tech support for almost 2 months now for help on resolving this- so I'm hoping someone out there might have an idea at what to try next.Ī few months ago - I migrated our phone numbers directly into Microsoft Teams (meaning, we no longer have an on-site provider all of our numbers are hosted in the cloud, by Microsoft). ![]() I really am at a loss as to what to do next.
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